Booking Terms

01 Making a Booking

All installation enquiries must be submitted at least 24 hours before the requested appointment date. We do not accept same-day bookings.

Customers can contact us through the website or by email or telephone to discuss their requirements and preferred installation date. Please provide enough information about the property and the work required so that we can assess the request.

• Bookings must be requested at least one full day in advance.
• Requests received on the intended service date cannot be accepted for that day.
• All dates are subject to availability and confirmation.
• Submitting an enquiry does not automatically secure an appointment.

A booking is confirmed only after we have reviewed the requirements and provided confirmation through our official communication channels.

02 Service Scope and Quotations

Before confirming an installation, we will review the requested work, the relevant property areas and any practical requirements that may affect the installation.

Our services include wall sound insulation, ceiling acoustic insulation, acoustic panel fitting, floor sound insulation and internal soundproofing installations.

The final service scope and quotation will depend on factors such as:

• The dimensions and condition of the installation area.
• The existing wall, ceiling or floor construction.
• The type and quantity of acoustic materials required.
• Access conditions and preparation work.
• The installation method and overall project complexity.

Any work outside the agreed scope must be discussed and quoted separately. Additional work will not be included automatically in the original quotation.

03 Pricing and Starting Prices

Prices displayed on our website are starting prices for the relevant installation services. They are not fixed quotations for every property or project.

The final price will be based on the agreed installation scope, material requirements, labour and property conditions.

We will explain any additional charges before proceeding with work outside the original agreed quotation.

Customers are not expected to approve additional work or costs without first receiving the relevant details and agreeing to them.

04 Payment Arrangements

Payment arrangements are confirmed after the service requirements have been reviewed and the installation quotation has been agreed.

We do not require customers to make an online payment simply to submit an initial booking enquiry. Payment information and any applicable payment instructions will be provided through our official communication channels.

Available payment methods may vary depending on the agreed service arrangements and project requirements.

Where an advance payment or deposit is required, the amount, payment deadline and any remaining balance will be explained before the booking is confirmed.

Any agreed balance payment deadline will be communicated in writing. Customers should retain their payment confirmation for their records.

05 Appointment Confirmation

Once the service requirements have been reviewed, we will contact the customer to confirm the proposed appointment arrangements.

Confirmation will include the agreed service, appointment date, relevant access arrangements and any preparation required before our arrival.

Customers should check the confirmation details carefully and contact us promptly if any information is incorrect.

An appointment should not be treated as confirmed until written or direct confirmation has been provided by our team.

06 Changes and Rescheduling

If you need to change an appointment, please contact us at least 24 hours before the scheduled start time.

We will do our best to arrange another suitable date, subject to availability and the nature of the installation work.

• Requests made at least 24 hours in advance will be considered for rescheduling.
• Changes requested less than 24 hours before the appointment may not be accommodated.
• Any change to the installation scope may require a revised quotation.
• New appointment dates remain subject to availability and confirmation.

07 Cancellations

If you wish to cancel a confirmed appointment, please contact us as soon as possible and, where practicable, at least 24 hours before the scheduled start time.

Where a deposit or advance payment has been agreed, any refund will be considered in accordance with the agreed payment terms and applicable consumer law.

We will explain any reasonable costs relating to materials already ordered, work already completed or other agreed expenses where these are relevant and legally recoverable.

Nothing in these terms removes any cancellation or refund rights that customers may have under applicable UK consumer legislation.

08 Customer Responsibilities

Customers are responsible for providing accurate project information and ensuring that the installation area is reasonably ready for the agreed work.

• Provide accurate property and contact details.
• Ensure suitable access to the agreed installation areas.
• Remove personal belongings and movable items from the work area where reasonably necessary.
• Inform us of known access restrictions or relevant building conditions.
• Arrange any required permissions from the property owner, landlord or relevant building management.
• Ensure an appropriate adult is available where access or installation arrangements require it.

If the property is not accessible or the installation area is not reasonably prepared, the work may need to be postponed or reassessed before proceeding.

09 Installation Conditions

Installation work is carried out according to the agreed project scope and the practical conditions of the property.

Existing construction, concealed services, wall conditions, ceiling structures and floor composition may affect the installation method, materials and expected timescale.

If unexpected conditions are identified during the work, we will discuss the available options and any necessary changes with the customer before undertaking additional work.

Work that requires specialist investigation, structural alterations or services outside the agreed installation scope will need separate assessment and agreement.

10 Installation Results

Acoustic performance depends on several factors, including the existing building structure, sound transmission paths, material specifications, installation coverage and the condition of adjoining areas.

Our installation services are intended to improve sound insulation or indoor acoustic conditions according to the agreed scope. However, the level of improvement will vary between properties and projects.

We do not promise complete sound elimination, absolute silence or identical acoustic results in every building.

Any specific performance targets or technical requirements must be discussed and agreed in writing before the work begins.

11 Delays and Unforeseen Circumstances

Although we make reasonable efforts to keep to agreed appointments and installation schedules, circumstances outside our reasonable control may occasionally cause delays.

These may include:

• Severe weather or transport disruption.
• Unexpected property or structural conditions.
• Material supply or delivery delays.
• Restricted access to the installation area.
• Other circumstances that make the agreed work impractical or unsafe to undertake.

If a significant delay occurs, we will contact the customer as soon as reasonably practicable to discuss alternative arrangements.

12 Workmanship and Service Concerns

We aim to complete each installation with reasonable care and skill, in accordance with the agreed scope and applicable requirements.

If you have a concern about the completed work, please contact us within 14 days of completion, providing details of the relevant area and the issue identified.

We will review the matter and discuss an appropriate next step. Where a concern relates to work that does not meet the agreed requirements, we will consider reasonable corrective arrangements.

This 14-day notification period does not restrict any statutory rights or remedies available to customers under applicable law.

13 Liability and Limitations

We take reasonable care when carrying out installation work and aim to minimise disruption to the surrounding property. Customers should ensure that the work area is prepared as agreed before installation begins.

To the extent permitted by applicable law, we are not responsible for delays or additional work arising from inaccurate project information, undisclosed property conditions or restrictions that were not reasonably apparent before work began.

We are not responsible for pre-existing structural defects, concealed building issues or damage caused by conditions outside the agreed installation scope, except where liability arises from our own breach of contract, negligence or other legally recognised responsibility.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms affects your statutory consumer rights or any protection available under applicable law.

14 Complaints and Communication

If something about the booking or installation does not meet your expectations, please contact us directly so that we can review the matter.

Please include your name, relevant appointment details and a clear description of your concern. We aim to acknowledge complaints within 5 working days and provide a substantive response within 15 working days where reasonably possible.

If further investigation is required, we will explain the expected response timescale.

15 Governing Law

These Booking Terms are governed by the laws of England and Wales, unless applicable consumer protection legislation provides otherwise.

Any dispute relating to a booking or installation will be handled in accordance with the applicable legal requirements and the relevant jurisdiction.

16 Changes to These Terms

We may update these Booking Terms when necessary to reflect changes in our services, booking arrangements or applicable legal requirements.

The latest version will be published on this page and will take effect immediately upon publication.

Any terms already agreed as part of a confirmed booking will continue to apply unless both parties agree to a change or the law requires otherwise.