Terms & Conditions

01 Agreement to These Terms

These Terms & Conditions apply to services arranged through SBA QUIET SPACES and provided by SBA ELEVATORS LTD. They should be read together with the relevant quotation, service description and any written confirmation supplied for your booking.

A service agreement is formed when the scope of work, price and relevant arrangements have been accepted by both parties in writing. If a specific written agreement contains different terms for an individual project, those terms will take priority for the matters they expressly cover.

By requesting or confirming a service, you agree to the applicable terms. Nothing in these terms removes any rights you have under applicable consumer protection legislation.

02 Our Services

Services may include acoustic insulation and sound-reduction installation work for residential and commercial properties. Depending on the property and agreed requirements, this may involve:

• Wall acoustic insulation
• Ceiling sound insulation
• Acoustic panel installation
• Floor sound insulation
• Internal acoustic installation work
• Related preparation and finishing work agreed in advance

The precise work available will depend on the property, access, existing construction and technical suitability. We reserve the right to decline work where the requested installation is unsuitable or cannot reasonably be carried out safely.

03 Quotations and Pricing

Any price provided before a property assessment is an indication only unless it is expressly identified as a fixed quotation. The final price may depend on the size of the area, existing building structure, materials, preparation requirements, access and the agreed installation method.

A quotation will describe the proposed work and the price or pricing basis. Unless stated otherwise, additional work, materials or changes outside the agreed scope are not included.

Where further work is identified, we will explain the proposed change and any additional cost before proceeding. We will not treat unapproved additional work as automatically accepted.

Quotations are valid for the period stated in the quotation. If no validity period is specified, please request confirmation before relying on an earlier price.

04 Bookings and Appointments

Appointments must be requested at least 24 hours in advance. Same-day bookings are not accepted.

A booking request is not a confirmed appointment until the service details, proposed date and any applicable payment arrangements have been confirmed in writing.

We may need to discuss the property, installation area and access arrangements before confirming an appointment. Any proposed date remains subject to availability and suitability.

Please ensure that the person making the booking is authorised to arrange the work at the property.

05 Payment Arrangements

Payment arrangements are confirmed after the service requirements have been reviewed. The applicable price, payment stages and accepted payment method will be communicated before the work is agreed.

Payment is not collected through an automatic online checkout on this website. Payment information and instructions will be provided through our official communication channels where applicable.

Depending on the project, payment may be requested before work begins, at agreed stages or after completion. Any deposit or advance payment requirement will be explained before you commit to the booking.

Where an invoice is issued, the payment due date shown on that invoice applies. If payment is overdue, we may pause work or withhold further non-essential services where legally permitted, after giving reasonable notice.

Any additional charges must be explained and agreed before the relevant additional work is carried out, except where immediate action is reasonably necessary to address an urgent safety issue.

06 Changes to the Agreed Work

If you wish to change the installation area, materials, specification or appointment arrangements, please contact us as early as possible.

Changes may affect the price, materials required, project duration or appointment availability. We will explain any material impact and seek your agreement before carrying out the revised work.

If unexpected conditions are discovered after work has started, we may need to pause the affected part of the installation while the options and any revised quotation are discussed.

07 Cancellation and Refunds

If you need to cancel a booking, please notify us in writing using the contact details provided on this page. The date and time we receive your cancellation request will be used to assess the applicable arrangements.

Our standard cancellation arrangements may take account of the notice given before the scheduled appointment:

• More than 7 calendar days: no standard cancellation charge.
• 4–7 calendar days: a proposed charge of up to 10% of the agreed booking amount.
• 2–3 calendar days: a proposed charge of up to 25% of the agreed booking amount.
• Less than 48 hours: a proposed charge of up to 50% of the agreed booking amount.
• Work already started: charges may reflect work properly completed and reasonable, evidenced costs that cannot reasonably be avoided or recovered.

These standard arrangements are subject to applicable consumer law and will not be applied automatically where doing so would be unfair or unlawful. Any amount retained must be reasonable and proportionate to the work completed or loss properly incurred.

Where a statutory cancellation right applies, it takes priority over any conflicting standard cancellation charge. For eligible distance or off-premises consumer contracts, a 14-day cancellation period may apply. If you ask us to begin work during that period, any charge for work carried out will be handled in accordance with the applicable legal requirements and your express request.

If we need to cancel or cannot provide the agreed service, we will contact you to discuss a suitable alternative or the return of any payment for services not provided, as required by law.

Approved refunds will normally be returned using the original payment method. Where a statutory refund deadline applies, we will follow that deadline. Otherwise, our aim is to process agreed refunds within 14 calendar days. Your bank or payment provider may take additional time to show the funds.

Further details are set out in our Cancellation & Refund Policy.

08 Customer Responsibilities

To help the work proceed safely and as agreed, you are responsible for:

• Providing accurate information about the property and installation area.
• Arranging suitable access at the agreed appointment time.
• Removing personal belongings and movable items from the work area where reasonably required.
• Informing us of known structural issues, concealed services or relevant property restrictions.
• Obtaining any permissions required from the property owner, landlord, managing agent or other relevant party.
• Ensuring that children, pets and other occupants are kept away from the active work area.

If important information is withheld or access is unavailable, the work may need to be delayed, revised or rescheduled. Any resulting reasonable costs will be discussed with you and handled in accordance with applicable law.

09 Property Access and Installation Conditions

You must ensure that we can access the agreed work area safely and that the area is reasonably suitable for the planned installation.

Existing defects, damp, structural damage, unsafe electrical installations, concealed pipes or other hidden conditions may affect the proposed work. We may recommend further inspection or additional preparation before installation can proceed.

We will explain any significant issue identified during the work and discuss the available options before undertaking additional work, unless immediate action is reasonably necessary to prevent harm or further damage.

We are not responsible for pre-existing defects or conditions that were not caused by our work. This does not exclude responsibility for damage or loss for which we are legally responsible.

10 Materials and Installation Methods

Materials and installation methods will be selected according to the agreed specification and the practical conditions of the property.

Where a specified material becomes unavailable, we will discuss a suitable alternative with you before making a material change to the agreed specification.

Product descriptions, samples and illustrative images are intended to help explain the proposed finish. Minor variations in appearance may occur between batches or due to lighting and existing property conditions.

No material substitution will be treated as accepted where it would materially change the agreed service without your agreement.

11 Sound Reduction and Expected Results

Acoustic insulation can help reduce sound transmission and improve the acoustic conditions of an indoor space. The result depends on factors including the existing building structure, sound source, installation area, gaps, adjoining surfaces and other sound paths.

We will describe the intended scope and reasonable expectations for the agreed work. However, unless a specific measurable performance level is expressly included in the written agreement, we do not guarantee complete sound elimination or a particular decibel reduction.

A successful installation does not necessarily remove all noise from neighbouring rooms, external areas, building services or structural pathways that are outside the agreed scope.

This section does not remove your right to expect services to be performed with reasonable care and skill or any other rights provided by law.

12 Project Timescales and Delays

Any installation date or estimated completion time will be provided according to the information available when the work is arranged. Timescales may change if the property requires additional preparation, materials are delayed or unexpected conditions are discovered.

If a significant delay occurs, we will inform you and discuss the revised arrangements.

We will take reasonable steps to minimise disruption, but we are not responsible for delays caused by circumstances beyond our reasonable control. This does not affect any statutory rights or remedies available to you.

13 Completion and Workmanship

Once the agreed work is complete, you should inspect the installation and raise any concerns with us as soon as reasonably possible.

If you believe the work does not meet the agreed specification or has not been carried out with reasonable care and skill, please provide a description of the issue and, where helpful, supporting photographs.

We will review the concern and discuss an appropriate response. Depending on the circumstances, this may include inspection, corrective work or another remedy required by law.

Any request to report an issue within a particular period is intended to help us investigate promptly. It does not restrict your statutory rights or replace any legal time limits.

14 Liability and Limitations

We will carry out agreed services with reasonable care and skill and accept responsibility for losses where required by applicable law.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory rights that cannot legally be excluded or restricted.
• Any other liability that cannot be excluded or limited under applicable law.

We are not responsible for defects, damage or losses that arise solely from pre-existing property conditions, inaccurate information supplied by the customer, or work carried out by third parties, provided that this limitation is lawful and the relevant loss was not caused or contributed to by our own breach or negligence.

We are also not responsible for outcomes that fall outside the agreed scope of work, including sound transmission through untreated areas or unrelated parts of a building. This does not limit any remedy available where the agreed service itself is defective or not performed as required by law.

Where you are acting as a consumer, nothing in this section is intended to reduce the protection afforded by applicable consumer legislation.

15 Complaints and Disputes

If you are unhappy with any aspect of our service, please contact us with your booking details and a clear explanation of the issue.

We aim to acknowledge complaints within 5 working days and provide a substantive response within 15 working days where reasonably possible. If further investigation is needed, we will explain the expected timescale.

We will consider complaints fairly and review relevant quotations, communications, photographs and installation details before responding.

Raising a complaint does not remove any legal rights you may have or prevent you from pursuing an available legal remedy.

16 Privacy and Communications

Personal information supplied when requesting or arranging a service will be handled in accordance with our Privacy Policy and applicable data protection legislation.

We may use the contact details you provide to respond to enquiries, confirm appointments, discuss installation requirements, issue relevant documents and manage your service.

Please ensure that your contact details remain accurate so that important booking and project information can reach you.

17 Website Information

We make reasonable efforts to keep the information on this website accurate and current. Service descriptions and illustrative content are provided for general information and do not replace an individual quotation or written service agreement.

Website content may be updated from time to time. A change to website information will not retrospectively alter an existing confirmed agreement unless the parties agree otherwise or the change is required by law.

18 Governing Law

These terms and any non-contractual obligations arising in connection with them are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to you.

Where you are a consumer, you may also benefit from mandatory legal protections and the right to bring proceedings in the courts available under applicable law.

19 Updates to These Terms

We may revise these Terms & Conditions when our services, operating arrangements or legal obligations change. The current version will be published on this page.

The version applicable to an individual booking will normally be the version in force when the service agreement is confirmed, unless a later change is agreed by both parties or required by law.