Privacy Policy

01 About This Policy

SBA QUIET SPACES is a trading name operated by SBA ELEVATORS LTD, a company registered in England and Wales. We provide acoustic insulation and soundproofing installation services for residential and commercial properties across the United Kingdom.

Our website provides information about our services, including wall sound insulation, ceiling acoustic insulation, acoustic panel fitting, floor sound insulation and internal soundproofing installations.

This policy applies to information provided through our website, contact forms, email correspondence and service booking enquiries.

02 Information We Collect

We collect only information relevant to responding to enquiries, assessing project requirements and providing our services.

This may include:

• Name and contact details, including email address and telephone number.
• Property location and relevant project address details.
• Information about the required insulation or soundproofing work.
• Preferred appointment dates and installation availability.
• Correspondence and information voluntarily provided through our website or email.
• Basic technical information, including browser type, device information and website usage data.

Information is collected when you submit an enquiry, request a quotation, contact our team or interact with relevant website features.

03 How We Use Your Information

Information provided to us is used for clearly defined business and service-related purposes.

• Responding to customer enquiries and service requests.
• Preparing project assessments and installation quotations.
• Discussing property requirements and suitable installation arrangements.
• Confirming appointments and communicating agreed service details.
• Managing customer correspondence and service records.
• Maintaining website functionality and improving the customer experience.
• Meeting applicable legal and administrative obligations.

We do not use enquiry information for unrelated purposes without an appropriate lawful basis.

04 Lawful Basis for Processing

Where required under UK data protection legislation, we process personal information on an appropriate lawful basis.

• Contractual necessity: To respond to requests and take steps towards entering into a service agreement.
• Legitimate interests: To manage business enquiries, maintain service records and operate our website appropriately, where these interests do not override individual rights.
• Legal obligations: To retain or disclose relevant information where applicable legislation requires us to do so.
• Consent: Where consent is required for a particular activity, including certain optional website technologies or communications.

05 Information Sharing

We do not sell or rent customer personal information. Information may be shared only where necessary for legitimate business operations or where legally required.

This may involve:

• Website hosting and technical maintenance providers.
• Website enquiry and communication service providers.
• Professional advisers and administrative service providers.
• Relevant authorities where disclosure is required by law.

Where an external provider processes information on our behalf, appropriate arrangements are used to protect the information and limit its use to the relevant service requirements.

06 Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, taking account of applicable legal, administrative and business requirements.

• General enquiries: Normally retained for up to 12 months after the last meaningful correspondence.
• Unsuccessful quotations: Normally retained for up to 12 months after the quotation or enquiry has closed.
• Customer service records: Normally retained for up to 6 years after the relevant service or business relationship ends, where necessary for contractual and record-keeping purposes.
• Website technical records: Retained for periods appropriate to website security, maintenance and operational requirements.

Information may be retained for a longer period where a specific legal obligation requires it. When information is no longer required, it is securely deleted or otherwise disposed of.

07 Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember relevant preferences and understand general website performance.

These technologies may include:

• Essential cookies: Required for core website functionality and basic navigation.
• Preference cookies: Used to remember selected website settings where available.
• Analytics technologies: Used where enabled and appropriately configured to understand website usage and performance.

Non-essential cookies and similar technologies will be used only where the required consent has been obtained. You can manage available cookie preferences through your browser settings or the website’s cookie controls, where provided.

08 Data Security

We take appropriate technical and organisational measures to protect information against unauthorised access, accidental loss, alteration or inappropriate disclosure.

Access to customer information is limited to individuals and service providers who require it for relevant business purposes.

While reasonable safeguards are maintained, information transmitted through the internet cannot be guaranteed to be completely secure in every circumstance.

09 Data Transfers

Some website hosting, technical or communication providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will use an appropriate transfer mechanism and safeguards in accordance with applicable UK data protection requirements.

10 Your Data Protection Rights

Under applicable UK data protection legislation, individuals may have the following rights, subject to relevant conditions and exemptions:

• The right to request access to personal information we hold.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information where applicable.
• The right to request restriction of certain processing activities.
• The right to object to processing based on legitimate interests.
• The right to data portability where legally applicable.
• The right to withdraw consent where processing relies on consent.

We aim to respond to valid data protection requests within one calendar month of receiving the request. Where a request is complex or multiple requests are received, this period may be extended by up to a further two months where permitted by law.

We may request reasonable information to verify the identity of the person making a request before disclosing or changing personal information.

11 External Websites

Our website may contain links to external websites or services for additional information and convenience. These external websites operate independently and may have their own privacy policies and practices.

We recommend reviewing the relevant privacy information before providing personal details through an external website.

12 Children’s Information

Our website and installation services are intended for adults making residential or commercial property enquiries.

We do not knowingly request personal information directly from children under the age of 13. If such information is identified as having been submitted without an appropriate basis, we will take reasonable steps to review and remove it where appropriate.

13 Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes in our website operations, service arrangements or applicable legal requirements.

Updated wording will be published on this page and will take effect immediately upon publication. We encourage visitors to review this page periodically to remain informed about our information-handling practices.